Lynda - Using Customer Surveys to Improve Service with Jeff Toister
File List
- 04. Analyzing Survey Data/04_03-Conducting text analysis.mp4 27.0 MB
- 02. Designing Surveys/02_05-Increasing response rates.mp4 25.9 MB
- 02. Designing Surveys/02_04-Choosing a delivery method.mp4 23.2 MB
- 03. Writing Survey Questions/03_03-Creating scaled questions.mp4 21.8 MB
- 04. Analyzing Survey Data/04_02-Drilling down to find answers.mp4 20.1 MB
- 02. Designing Surveys/02_02-Exploring survey types.mp4 20.0 MB
- 04. Analyzing Survey Data/04_01-Using analysis to gain insight.mp4 19.9 MB
- 03. Writing Survey Questions/03_02-Reducing the number of questions.mp4 19.1 MB
- 02. Designing Surveys/02_01-Establishing a survey goal.mp4 18.7 MB
- 01. Introduction/01_03-Understanding survey limitations.mp4 18.6 MB
- 05. Conclusion/05_01-Using insight to improve service.mp4 18.4 MB
- 02. Designing Surveys/02_03-Searching for survey alternatives.mp4 15.3 MB
- 03. Writing Survey Questions/03_01-Evaluating question types.mp4 15.1 MB
- 03. Writing Survey Questions/03_04-Writing effective questions.mp4 14.2 MB
- 05. Conclusion/05_02-Avoiding common pitfalls.mp4 13.4 MB
- 05. Conclusion/05_03-Next steps.mp4 11.1 MB
- 01. Introduction/01_02-Getting the most out of this course.mp4 8.4 MB
- 01. Introduction/01_01-Welcome.mp4 6.0 MB
- Exercice Files/Ex_Files_CustomerSurveys.zip 105.1 KB
Download Torrent
Related Resources
Copyright Infringement
If the content above is not authorized, please contact us via anywarmservice[AT]gmail.com. Remember to include the full url in your complaint.