Поташев Максим; Левандовский Михаил – Век клиента [Смирнов Геннадий] - BTSearch.NET

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Поташев Максим; Левандовский Михаил – Век клиента [Смирнов Геннадий]

Creation Time	Nov. 4, 2023, 5:42 a.m.
Last Access Time	March 3, 2025, 8:36 a.m.
File Size	327.5 MB
Keywords	клиента Геннадий Век Максим; – Левандовский Поташев Михаил Смирнов
Total Requests	123
Total Files	33
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File List

04_02_Kontakt-tsentry.mp3 29.8 MB
03_00_Chast 3. Funktsii klientskogo servisa.mp3 28.2 MB
02_00_Chast 2. Chto nuzhno znat o klientah.mp3 22.7 MB
05_02_Podgotovka sotrudnikov servisnyh sluzhb.mp3 18.1 MB
04_00_Chast 4. Instrumentariy klientskogo servisa.mp3 16.4 MB
04_01_Upravlenie ocheredyu.mp3 16.2 MB
03_02_Vhodyaschie obrascheniya klientov.mp3 15.2 MB
03_06_Formy obscheniya s klientami.mp3 12.9 MB
04_03_Sistemy upravleniya vzaimootnosheniyami s klientami.mp3 11.5 MB
03_08_Osobennosti B2B-servisa.mp3 10.7 MB
05_03_Vnedrenie klientoorientirovannosti.mp3 10.1 MB
01_03_Zavoevanie doveriya.mp3 9.6 MB
04_04_Programmy loyalnosti.mp3 9.5 MB
01_02_Manipulirovanie klientom.mp3 9.4 MB
01_00_Chast 1. Psihologicheskie osnovy klientskogo servisa.mp3 9.3 MB
00_01_Vstuplenie.mp3 9.0 MB
01_01_Lekarstva protiv strahov.mp3 8.5 MB
01_04_Rekomendatsii.mp3 8.2 MB
05_04_Indikatory servisa.mp3 8.2 MB
05_00_Chast 5. Sozdanie sistemy klientskogo servisa.mp3 7.6 MB
03_04_Servis pri vozvrate zadolzhennosti.mp3 7.2 MB
03_01_Vip-servis.mp3 6.8 MB
03_03_Ishodyaschie obrascheniya k klientu.mp3 5.8 MB
03_05_Klientskiy servis v internete.mp3 5.6 MB
01_05_Vsegda li prav klient!.mp3 5.3 MB
02_01_Portret klienta.mp3 4.9 MB
05_01_Testirovanie protsessov klientskogo servisa.mp3 4.8 MB
01_06_Rabota so slozhnym klientom.mp3 4.2 MB
03_07_Obuchenie klientov.mp3 3.9 MB
02_02_Sbor kontaktnyh dannyh.mp3 3.2 MB
00_00_Ot avtorov.mp3 2.5 MB
06_00_Zaklyuchenie.mp3 2.0 MB
cover.jpg 32.0 KB

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