[ FreeCourseWeb.com ] Udemy - Workforce management Real Time Analyst
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- ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/001 You will learn all the Intraday Traffic activities and duties.mp4 378.2 MB
- ~Get Your Files Here !/11 - CODING EXCEPTIONS/001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA.mp4 350.4 MB
- ~Get Your Files Here !/12 - WFM SYSTEMS AVAYA CMS, IEX AND WEBSTATION/001 LEARN HOW TO USE AVAYA CMS.mp4 114.2 MB
- ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST.mp4 102.9 MB
- ~Get Your Files Here !/03 - Workforce Management/001 what is Workforce Management.mp4 78.7 MB
- ~Get Your Files Here !/09 - ADHERENCE, CONFORMANCE AND ATTRITION/001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE.mp4 48.4 MB
- ~Get Your Files Here !/13 - REPORTS/001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES.mp4 47.3 MB
- ~Get Your Files Here !/10 - THE QUEUE/001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA.mp4 47.1 MB
- ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/002 Requirements and skills like MS excel, IEX and Avaya Cms and more.mp4 29.9 MB
- ~Get Your Files Here !/07 - MANAGEMENT UNITS OR SITES/001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES.mp4 21.2 MB
- ~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/002 WFM KEY PERFORMANCE INDICATORS.mp4 20.3 MB
- ~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED.mp4 19.4 MB
- ~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR.mp4 15.2 MB
- ~Get Your Files Here !/05 - ERLANG C/001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT.mp4 12.0 MB
- ~Get Your Files Here !/06 - SKILLS/001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM.mp4 11.6 MB
- ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 Introduction to KPIs.mp4 5.7 MB
- ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 KPI-ESSENTIALS.pptm 345.4 KB
- ~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 INTERVAL-INTERPRETATION.pptm 154.7 KB
- ~Get Your Files Here !/11 - CODING EXCEPTIONS/001 FROM VTO TO UNPLANNED ABSENCES AND SUCH, CODING CORRECTLY IS A BIG FACTOR IN RTA_en.vtt 18.1 KB
- ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/001 You will learn all the Intraday Traffic activities and duties_en.vtt 16.4 KB
- ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 excel-adh.xlsx 15.7 KB
- ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 staffing-levels.xlsx 11.4 KB
- ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 UTILI-VS-OCC.xlsx 10.1 KB
- ~Get Your Files Here !/03 - Workforce Management/001 what is Workforce Management_en.vtt 10.0 KB
- ~Get Your Files Here !/15 - QUIZ ANSWERS/001 ANSWERS.html 6.6 KB
- ~Get Your Files Here !/14 - QUIZ/001 QUIZ.html 6.1 KB
- ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/003 INTERVAL ANALYSIS REFERRED TO EXPLAIN WHEN AN INTERVAL IS LOST_en.vtt 5.5 KB
- ~Get Your Files Here !/13 - REPORTS/001 THERE ARE SO MANY REPORTS THAT ARE ISSUED , WE LISTED THE MOST COMMON ONES_en.vtt 4.9 KB
- ~Get Your Files Here !/12 - WFM SYSTEMS AVAYA CMS, IEX AND WEBSTATION/001 LEARN HOW TO USE AVAYA CMS_en.vtt 4.8 KB
- ~Get Your Files Here !/10 - THE QUEUE/001 LEARNING HOW TO MAKE CALL OUTS BASED ON A QUEUE IS A BASIC DUTY FOR AN RTA_en.vtt 4.5 KB
- ~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/001 MANAGING LOBS ARE CRUCIAL FOR SERVICE LEVEL PERFORMANCE AND KPIs RELATED_en.vtt 2.7 KB
- ~Get Your Files Here !/04 - INTRADAY TRAFFIC DUTIES/002 Requirements and skills like MS excel, IEX and Avaya Cms and more_en.vtt 2.5 KB
- ~Get Your Files Here !/02 - SERVICE LEVEL INTERPRETATION/001 SERVICE LEVEL REPORT AND ERLANG C CALCULATOR_en.vtt 2.2 KB
- ~Get Your Files Here !/07 - MANAGEMENT UNITS OR SITES/001 MANAGEMENT UNITS OR SITES ARE NECESSARY FOR ORGANIZATION AND COMPARISON PURPOSES_en.vtt 1.6 KB
- ~Get Your Files Here !/01 - KPIs Essentials in WFM/001 Introduction to KPIs_en.vtt 1.6 KB
- ~Get Your Files Here !/06 - SKILLS/001 HOW SKILLS ARE CREATED AND CATEGORIZE INTO THE IEX SYSTEM_en.vtt 1.4 KB
- ~Get Your Files Here !/08 - CONTACT TYPES, LOBS OR QUEUES/002 WFM KEY PERFORMANCE INDICATORS_en.vtt 1.1 KB
- ~Get Your Files Here !/09 - ADHERENCE, CONFORMANCE AND ATTRITION/001 ADHERENCE IS ONE OF THE KEY FACTORS TO GET THE PLAN DONE_en.vtt 884 bytes
- ~Get Your Files Here !/05 - ERLANG C/001 LEARN THE INPUTS FOR AN ERLANG C FORMULA AND THE OUTPUT_en.vtt 816 bytes
- ~Get Your Files Here !/Bonus Resources.txt 386 bytes
- Get Bonus Downloads Here.url 183 bytes
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