ITIL 4 Practiсe Guide (ITIL 4 best practices) - 2019
File List
- 2_15 Service level management.pdf 11.9 MB
- 0_00 Readers Manual.pdf 5.5 MB
- 1_08 Project management.pdf 1.2 MB
- 1_14 Workforce and talent management.pdf 1.2 MB
- 2_13 Service design.pdf 877.8 KB
- 2_11 Service configuration management.pdf 807.3 KB
- 2_06 IT asset management.pdf 764.3 KB
- 2_14 Service desk.pdf 751.7 KB
- 1_06 Organizational change management.pdf 750.7 KB
- 1_11 Service financial management.pdf 738.4 KB
- 1_12 Strategy management.pdf 705.4 KB
- 2_04 Change enablement.pdf 694.0 KB
- 2_05 Incident management.pdf 674.1 KB
- 1_04 Knowledge management.pdf 668.9 KB
- 2_12 Service continuity management.pdf 659.2 KB
- 1_01 Architecture management.pdf 649.2 KB
- 1_13 Supplier management.pdf 642.5 KB
- 1_09 Relationship management.pdf 618.5 KB
- 1_10 Risk management.pdf 587.6 KB
- 2_07 Monitoring and event management.pdf 580.2 KB
- 1_02 Continual improvement.pdf 578.3 KB
- 2_02 Business analysis.pdf 564.5 KB
- 1_07 Portfolio management.pdf 542.2 KB
- 3_01 Deployment management.pdf 541.8 KB
- 1_05 Measurement and reporting.pdf 530.2 KB
- 2_17 Service validation and testing.pdf 523.9 KB
- 3_02 Infrastructure and platform management.pdf 468.7 KB
- 1_03 Information security management.pdf 465.4 KB
- 2_10 Service catalogue management.pdf 462.0 KB
- 2_01 Availability management.pdf 461.3 KB
- 2_09 Release management.pdf 416.7 KB
- 2_03 Capacity and performance management.pdf 415.8 KB
- 2_08 Problem management.pdf 415.7 KB
- 3_03 Software development and management.pdf 414.3 KB
- 2_16 Service request management.pdf 389.8 KB
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