CBT Nuggets - ITIL Intermedidate Lifecycle - CSI
File List
- 27 - CSI Methods and Techniques - Metrics and KPIs.mp4 77.6 MB
- 22 - CSI Methods and Techniques - Assessments.mp4 74.6 MB
- 19 - The Seven-Step Improvement Process Step 6 Present and Report.mp4 72.0 MB
- 16 - The Seven-Step Improvement Process Step 3 Gather the Data.mp4 68.7 MB
- 26 - CSI Methods and Techniques - Service Measurement.mp4 64.6 MB
- 21 - The Seven-Step Improvement Process Triggers, Challenges, and CSFs.mp4 62.7 MB
- 34 - CSI Methods and Techniques - Problem, Knowledge, and Risk Management.mp4 62.2 MB
- 46 - CSI, Culture and Communication.mp4 60.6 MB
- 35 - Organizing for CSI - Primary Roles.mp4 59.3 MB
- 25 - CSI Methods and Techniques - Benchmarking Continued.mp4 59.2 MB
- 49 - ITIL - CSI Exam Cram #2.mp4 58.1 MB
- 37 - Technology Considerations - ITSM Suites, Incident, Problem, Change, and Release_Deployment Management tools.mp4 56.9 MB
- 38 - Technology Considerations - Event, Automated Incident_Problem Resolution, and Business Intelligence Tools.mp4 56.7 MB
- 20 - The Seven-Step Improvement Process Step 7 Implementation.mp4 56.4 MB
- 02 - Terminology Ice Review.mp4 56.2 MB
- 48 - ITIL - CSI Exam Cram #1.mp4 55.4 MB
- 31 - CSI Methods and Techniques - Service Reporting.mp4 54.7 MB
- 30 - CSI Methods and Techniques - ROI and Business Cases.mp4 54.2 MB
- 04 - CSI - Scope and Business Value.mp4 52.8 MB
- 14 - The Seven-Step Improvement Process Step 1 Identification.mp4 51.8 MB
- 39 - Implementing CSI - Getting started.mp4 50.2 MB
- 10 - Seven Step Improvement Process - Purpose and Objectives.mp4 50.1 MB
- 28 - CSI Methods and Techniques - Balanced Scorecard.mp4 49.0 MB
- 17 - The Seven-Step Improvement Process Step 4 Process Data.mp4 48.6 MB
- 13 - The Seven-Step Improvement Process- Basics.mp4 48.2 MB
- 36 - Organizing for CSI - Support Roles in the Seven-Step Improvement Process.mp4 46.8 MB
- 47 - Implementation Challenges, CSFs, and Risks.mp4 46.0 MB
- 43 - Kotter's 8 Steps - Step 3 and 4 - Create a vision and Communicate a vision.mp4 44.4 MB
- 24 - CSI Methods and Techniques - Benchmarking Introduction.mp4 44.2 MB
- 41 - CSI and Organizational Change - Overview.mp4 44.1 MB
- 15 - The Seven-Step Improvement Process Step 2 Define the Data.mp4 43.9 MB
- 07 - CSI Principles- Deming Cycle and Knowledge Management.mp4 43.7 MB
- 33 - CSI Methods and Techniques - Capacity Management, BCM and ITSCM.mp4 42.0 MB
- 01 - Introduction.mp4 41.4 MB
- 09 - CSI Principles- ITSM Framework and IT Governance.mp4 41.3 MB
- 06 - CSI Principles- Service Level Management and Ownership.mp4 40.3 MB
- 45 - Kotter's 8 Steps - Step 7 and 8 - Consolidate improvements and Institutionalize the change.mp4 39.8 MB
- 18 - The Seven-Step Improvement Process Step 5 Analyze Data.mp4 39.4 MB
- 40 - ITSM Governance.mp4 38.5 MB
- 11 - The Seven-Step Improvement Process- Scope and Business Value.mp4 37.5 MB
- 08 - CSI Principles- Service Measurement and Baselines.mp4 36.6 MB
- 32 - CSI Methods and Techniques - Availability Management.mp4 36.2 MB
- 05 - The CSI Approach.mp4 34.6 MB
- 12 - The Seven-Step Improvement Process- Policies and Principles.mp4 34.2 MB
- 42 - Kotter's 8 Steps - Step 1 and 2 - Urgency and Guiding Coalition.mp4 34.0 MB
- 29 - CSI Methods and Techniques - SWOT Analysis.mp4 33.4 MB
- 03 - CSI - Purpose and Objectives.mp4 31.3 MB
- 44 - Kotter's 8 Steps - Step 5 and 6 - Empower your people and Gain Quick Wins.mp4 27.1 MB
- 23 - CSI Methods and Techniques - Gap Analysis.mp4 25.3 MB
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