[ CoursePig.com ] Linkedin - De-Escalating Conversations for Customer Service
File List
- ~Get Your Files Here !/2. Pre-empt an Escalation/004. The principle of don't push.mp4 51.8 MB
- ~Get Your Files Here !/2. Pre-empt an Escalation/002. Three reasons situations escalate—and how to stop the cycle.mp4 49.2 MB
- ~Get Your Files Here !/2. Pre-empt an Escalation/003. Positive positioning with customers.mp4 41.5 MB
- ~Get Your Files Here !/2. Pre-empt an Escalation/005. Manage expectations with customers.mp4 39.9 MB
- ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/016. Listen with the intent to understand.mp4 36.1 MB
- ~Get Your Files Here !/7. Common Customer Issues/020. When a customer asks for a manager.mp4 36.0 MB
- ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/019. Dealing with demanding customers.mp4 35.4 MB
- ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/018. Dealing with your own frustration.mp4 34.5 MB
- ~Get Your Files Here !/4. Common Customer Issues/009. When a customer disagrees with your policy.mp4 34.2 MB
- ~Get Your Files Here !/7. Common Customer Issues/021. When a customer disagrees with your policy.mp4 34.1 MB
- ~Get Your Files Here !/2. Pre-empt an Escalation/006. Be regretful but direct with customers.mp4 33.9 MB
- ~Get Your Files Here !/NA. NA/0NA. Customer's request is not possible.mp4 33.0 MB
- ~Get Your Files Here !/7. Common Customer Issues/022. Customer's request is not possible.mp4 33.0 MB
- ~Get Your Files Here !/3. Three-Step De-escalation/007. Recognize the customer's emotions.mp4 29.8 MB
- ~Get Your Files Here !/3. Common Customer Issues/010. Yelling or cursing customer.mp4 28.7 MB
- ~Get Your Files Here !/7. Common Customer Issues/022. Yelling or cursing customer.mp4 28.7 MB
- ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/017. Use partnering language with customers.mp4 25.3 MB
- ~Get Your Files Here !/1. Intense Customer Service Situations/001. Why you've been unsuccessful with angry customers.mp4 19.0 MB
- ~Get Your Files Here !/3. Three-Step De-escalation/008. Resolve the customer's issue.mp4 17.8 MB
- ~Get Your Files Here !/Glossary_De_Escalating_Conversations_Customer_Service/Exercise Files/Glossary.pdf 29.0 KB
- ~Get Your Files Here !/2. Pre-empt an Escalation/004. The principle of don't push.en.srt 6.5 KB
- ~Get Your Files Here !/2. Pre-empt an Escalation/002. Three reasons situations escalate—and how to stop the cycle.en.srt 6.2 KB
- ~Get Your Files Here !/2. Pre-empt an Escalation/005. Manage expectations with customers.en.srt 5.2 KB
- ~Get Your Files Here !/2. Pre-empt an Escalation/003. Positive positioning with customers.en.srt 5.1 KB
- ~Get Your Files Here !/7. Common Customer Issues/020. When a customer asks for a manager.en.srt 4.8 KB
- ~Get Your Files Here !/4. Common Customer Issues/009. When a customer disagrees with your policy.en.srt 4.7 KB
- ~Get Your Files Here !/7. Common Customer Issues/021. When a customer disagrees with your policy.en.srt 4.7 KB
- ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/016. Listen with the intent to understand.en.srt 4.6 KB
- ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/018. Dealing with your own frustration.en.srt 4.5 KB
- ~Get Your Files Here !/7. Common Customer Issues/022. Customer's request is not possible.en.srt 4.4 KB
- ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/019. Dealing with demanding customers.en.srt 4.4 KB
- ~Get Your Files Here !/2. Pre-empt an Escalation/006. Be regretful but direct with customers.en.srt 4.4 KB
- ~Get Your Files Here !/NA. NA/0NA. Customer's request is not possible.en.srt 4.3 KB
- ~Get Your Files Here !/3. Three-Step De-escalation/007. Recognize the customer's emotions.en.srt 3.8 KB
- ~Get Your Files Here !/7. Common Customer Issues/022. Yelling or cursing customer.en.srt 3.7 KB
- ~Get Your Files Here !/3. Common Customer Issues/010. Yelling or cursing customer.en.srt 3.6 KB
- ~Get Your Files Here !/6. Double Your Effectiveness De-escalation/017. Use partnering language with customers.en.srt 3.2 KB
- ~Get Your Files Here !/3. Three-Step De-escalation/008. Resolve the customer's issue.en.srt 2.3 KB
- ~Get Your Files Here !/1. Intense Customer Service Situations/001. Why you've been unsuccessful with angry customers.en.srt 2.2 KB
- ~Get Your Files Here !/Bonus Resources.txt 386 bytes
- Get Bonus Downloads Here.url 179 bytes
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