Salesforce Service Cloud Consultant Certification Course

Creation Time	Sept. 9, 2024, 9:33 p.m.
Last Access Time	Nov. 22, 2024, 11:50 a.m.
File Size	2.0 GB
Keywords	Salesforce Service Certification Consultant Course Cloud
Total Requests	27
Total Files	310
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/10. Release Readiness and Updates/2. Service Setup Menu.mp4 99.1 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.mp4 76.3 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.mp4 75.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.mp4 57.3 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/5. Case Assignment Design Considerations.mp4 46.2 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.mp4 44.3 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/19. Field Service Lightning.mp4 43.1 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.mp4 43.0 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/9. Integration and Data Management/3. Contact Center Integration Patterns.mp4 42.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4 39.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/3. Taking the Exam – Online vs. On-site.mp4 38.7 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/15. Log a Call Activity Management and Call Disposition Design.mp4 37.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4 36.0 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.mp4 31.8 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).mp4 31.7 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/22. Interaction Channels UI Design Considerations.mp4 30.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10. Service Console Macros.mp4 30.8 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/7. Knowledge Publishing Workflow.mp4 28.4 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/23. Case Feed Configuration and Customization.mp4 28.2 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.mp4 27.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/14. Case Escalation Design Considerations.mp4 27.4 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.mp4 27.4 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.mp4 26.4 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.mp4 25.7 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/16. Creating Chat Buttons.mp4 25.3 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.mp4 24.1 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.mp4 24.0 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.mp4 23.8 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/19. Social Media Interaction Channel.mp4 23.3 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/16. Case Resolution Design Considerations – Case Closure.mp4 22.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.mp4 22.1 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/8. Creating Routing Configurations for Omni-Channel.mp4 22.0 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/25. Interaction Channels Profile Design Considerations.mp4 21.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/8. Service Console Custom Components.mp4 21.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.mp4 21.4 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/4. Case Queues Configuration.mp4 21.0 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.mp4 20.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.mp4 20.4 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.mp4 20.2 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.mp4 19.8 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/13. Creating Live Agent Configurations.mp4 19.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.mp4 19.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/12. Adding Sidebar Components to the Service Console.mp4 18.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.mp4 18.8 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.mp4 18.7 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/7. Creating Service Channels for Omni-Channel.mp4 18.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.mp4 18.4 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.mp4 17.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/9. Web Interaction Channel.mp4 17.3 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/4. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.mp4 17.2 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.mp4 16.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.mp4 16.3 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.mp4 16.2 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/3. Contact Center KPIs.mp4 15.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/3. Contact Center Deployment Strategies.mp4 15.2 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.mp4 14.8 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/11. Adding Omni-Channel to your Service Console Footer.mp4 13.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/20. Final Live Agent Configurations.mp4 13.3 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.mp4 13.2 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4 13.2 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/1. Getting Started Introduction.mp4 12.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.mp4 12.0 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/8. Contact Center Analytics/2. Contact Center Reporting Solutions.mp4 11.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.mp4 11.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.mp4 11.1 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/2. Registering for the Service Cloud Consultant Certification.mp4 11.0 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/7. Exam Guide Sample Question #1.mp4 10.7 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/8. Knowledge Data Migration Strategies.mp4 10.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.mp4 9.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.mp4 9.7 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4 9.7 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/1. Interaction Channels Introduction.mp4 9.1 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/6. OmniChannel for Routing of Cases.mp4 8.7 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.mp4 8.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.mp4 8.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.mp4 8.4 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).mp4 8.2 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/9. Knowledge vs. Solutions.mp4 8.0 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/9. Integration and Data Management/2. Design Considerations for Large Data and Transaction Volumes.mp4 7.8 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/10. Creating Omni-Channel Permission Sets.mp4 7.7 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.mp4 7.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.mp4 7.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/12. Creating Live Agent Skills.mp4 7.2 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/3. Case Creation Design Considerations.mp4 6.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.mp4 6.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/11. Exam Guide Sample Question #5.mp4 6.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.mp4 6.4 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.mp4 6.4 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.mp4 6.1 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.mp4 5.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.mp4 5.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/9. Creating a Presence Status for Omni-Channel.mp4 5.7 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/5. Final Thoughts and a Word of Thanks.mp4 5.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/2. Designing a Case Management Solution.mp4 5.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/21. Exam Guide Sample Question #4.mp4 4.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/1. Industry Knowledge Introduction.mp4 4.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/14. Creating Live Agent Deployments.mp4 4.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/9. Integration and Data Management/1. Integration and Data Management Introduction.mp4 4.3 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/1. Implementation Strategies Introduction.mp4 4.2 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/3. Logging into Salesforce and Switching Between Lightning and Classic.mp4 4.0 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/8. Contact Center Analytics/1. Contact Center Analytics Introduction.mp4 3.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/1. Case Management Introduction.mp4 3.7 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/5. Assigning the Service Cloud and Knowledge User Feature Licenses.mp4 3.5 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/1. Next Steps Introduction.mp4 2.9 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.mp4 2.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/1. Knowledge Management Introduction.mp4 2.6 MB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.srt 30.3 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.srt 28.1 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.srt 25.0 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.srt 24.8 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.srt 22.3 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/7. Knowledge Publishing Workflow.srt 21.3 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/5. Case Assignment Design Considerations.srt 20.2 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.srt 18.8 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.srt 17.8 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/22. Interaction Channels UI Design Considerations.srt 17.8 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/15. Log a Call Activity Management and Call Disposition Design.srt 17.2 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/9. Integration and Data Management/3. Contact Center Integration Patterns.srt 16.7 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.srt 16.2 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/19. Field Service Lightning.srt 16.1 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/3. Taking the Exam – Online vs. On-site.srt 16.1 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.srt 15.9 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.srt 15.2 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/10. Release Readiness and Updates/2. Service Setup Menu.srt 14.4 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/23. Case Feed Configuration and Customization.srt 13.7 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.srt 13.5 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.srt 13.1 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/14. Case Escalation Design Considerations.srt 13.1 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).srt 13.0 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/16. Case Resolution Design Considerations – Case Closure.srt 12.2 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.srt 11.9 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.srt 11.6 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.srt 11.5 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.srt 11.5 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.srt 11.4 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/25. Interaction Channels Profile Design Considerations.srt 11.3 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/16. Creating Chat Buttons.srt 11.1 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/6. Bonus Lecture Coupons and Free Courses.html 11.0 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/4. Case Queues Configuration.srt 10.8 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/19. Social Media Interaction Channel.srt 10.8 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/9. Web Interaction Channel.srt 10.5 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.srt 10.5 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.srt 10.5 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/13. Creating Live Agent Configurations.srt 10.3 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.srt 10.1 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/8. Service Console Custom Components.srt 9.9 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/20. Final Live Agent Configurations.srt 9.7 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.srt 9.6 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/4. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.srt 9.6 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/8. Creating Routing Configurations for Omni-Channel.srt 9.3 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.srt 9.1 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.srt 9.0 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.srt 8.9 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.srt 8.8 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.srt 8.7 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10. Service Console Macros.srt 8.5 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.srt 8.5 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.srt 8.4 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.srt 7.9 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/2. Registering for the Service Cloud Consultant Certification.srt 7.7 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.srt 7.7 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/3. Contact Center Deployment Strategies.srt 7.3 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.srt 7.2 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.srt 7.1 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/12. Adding Sidebar Components to the Service Console.srt 7.0 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/7. Exam Guide Sample Question #1.srt 6.9 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.srt 6.7 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/8. Knowledge Data Migration Strategies.srt 6.6 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/7. Creating Service Channels for Omni-Channel.srt 6.5 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.srt 6.3 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.srt 6.0 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.srt 5.9 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/3. Contact Center KPIs.srt 5.9 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.srt 5.5 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/11. Exam Guide Sample Question #5.srt 5.1 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/11. Adding Omni-Channel to your Service Console Footer.srt 5.0 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.srt 4.9 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/3. Case Creation Design Considerations.srt 4.8 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/1. Getting Started Introduction.srt 4.7 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.srt 4.6 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.srt 4.6 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.srt 4.6 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/9. Knowledge vs. Solutions.srt 4.6 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/8. Contact Center Analytics/2. Contact Center Reporting Solutions.srt 4.6 KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.srt 4.5 KB
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